T-Shirts: Are your tshirts screen printed or do you use those cheap digital iron-on's?
All of our garments are screen printed or embroidered. The products we produce are often better than what you may find at retail. We only use superheavyweight, preshrunk 6.1oz and 6.4oz 100% cotton. Because our shirts are screen printed we are able to offer our designs on black shirts, blue shirts and lots of other great colors.

Button Specifications: Do you manufacture high quality collectable buttons or are they hand pressed in somebody's bedroom or garage?
We use a high-end manufacturing process to build our 2-1/4" round buttons. When comparing MetroSpy buttons to most other buttons you'll instantly notice the difference. You'll notice that our buttons consist of a sturdy one piece steel construction so they don't rattle and make noise. We use a fade resistant, high resolution printing process so the text and image is always razor sharp, not fuzzy or pixilated. Each button is bonded by a space-age protective laminate. We do not use those tacky plastic inserts which tend to bubble, crack and turn yellow in the sun. And of course our pinbacks include a safety latch which can reduce the risk of injuring yourself or someone else accidentally.

Shipping Information: How long will it take before I receive my order?
Orders are shipped via first class mail through the United States Postal Service. For more information about shipping, [ Click Here to View the MetroSpy Shipping Information ]

Order Tracking: I've been waiting and my order it's still not here, how can I track it?
Your order may run late if the items you ordered have sold out or are temporarily out of stock.
[ Click Here to have Customer Service Track Down Your Order ]

T-Shirt Sizes and Fit: Do your t-shirt sizes run big or do they run small?
Due to the organic nature of 100% cotton shirts, no two are exactly the same. If you're unsure about which size to choose, we recommend ordering the larger. Preshrunk cotton shirts tend to contract and tighten after several washes.

Payment Methods: Can I mail a check or money order?
Yes. We receive orders in the mail all the time. To expedite your request, please use our downloadable order form. As always if you have any questions, give us a call or send us an email. [ Click Here to download and Print an Order Form (PDF) ]

Overnight Shipping: Can I have an order shipped overnight?
In most cases, we can arrange an overnight shipment via FedEx. However, FedEx charges run between $15 - $35 for overnight delivery. If you need an item fast but do not want to pay FedEx charges, please send us an email or give us a call. We can ship Priority Mail (2-3 days) from the post office, often at no extra charge.

Website Problems: What if I have trouble getting your system to take my order?
We constantly monitor our secure Online ordering system for potential problems. If you have difficulty placing an order, please send us an email or give us a call. If you spot a technical problem before we do, we'll give you a $10 store credit to say thank you for bringing the matter to our attention.